Reliability- The service center for a brokerage company
The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one month with these results: 90 percent, 70 percent, and 80 percent, respectively. What is the overall reliability of the call center?
The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one month with these results: 90 percent, 70 percent, and 80 percent, respectively. What is the overall reliability of the call center?
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